If the items are not in stock we will contact you and a special order arranged as soon as possible.
Items will be dispatched once payment has been approved and the delivery/billing address has been verified.
Shipping costs for a product are based upon the weight and/or dimensions of your item.
*Please be aware that your patience may be requested for those harder to reach destinations, or due to unforeseen weather/traffic conditions.
Orders can be delivered to either a business or residential address. Should the delivery address be unattended at the time of delivery, a delivery card will be left in the letterbox-advising customer to contact the shipping company to arrange a time for the order to be delivered. Please note that we are unable to deliver to PO Box addresses.
Cancellations and return policy
If you wish to cancel your order:
(a) You can notify us by email to firstname.lastname@example.org within 24 hours; or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out below.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979 on sale to a customer any time within 3 days (7 days for international purchases) of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you and will only be accepted if in the same condition as when the item(s) first left DNAdigest.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply in the following circumstances: (a) in the event that the product has been used or (b) bespoke products.
If not accompanied by a receipt: The Company may at its discretion issue a merchandise credit for the lowest retail price for which the merchandise was sold while it was last in the stock. We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.
Should a customer miss a delivery it is then the customers responsibility to re-arrange delivery or alternatively to pick this item up from an assigned collection point.
Once the customer has signed for the goods, this signifies that the goods have been accepted and approved of by the customer. DNAdigest is no longer liable for any damages or claims against the item.
DNAdigest reserves the right to change shipping delivery terms and conditions at any time; this does not affect your statutory rights.
If you wish to enquire the status of your delivery please email us at email@example.com and we will be happy to help with your enquiry.